Billing/Accounting Project

•Situation: Billing was slow, expensive and error prone

•Task: Improve turnaround times from 1 week to 1 day. Win over the billing department that was tech adverse and hostile to change.

•Action: Used Cloud based software to upload billing documents same day. Created naming protocol that could be searched for customer discrepancies

•Results: Net 30 starts within 24 hours. Billing errors were reduced 60% and customers enjoyed digital records