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Practical operating lessons for specialty contractors and field-service leaders, from the work itself.


AI Is A Liar
AI can make a weak idea sound brilliant. Here is the prompt test I use to stop generative AI from becoming a polished yes-man and start using it to make better leadership decisions.
Joel Nielsen
Aug 314 min read
Why Most Improvements Don’t Stick—And How Lean Six Sigma Fixes the Problem
Every team has experienced it: A new process is rolled out. A workshop is held. Everyone agrees, “This is so much better!” …And then, three months later, everything quietly slips back to the old way. Sound familiar? This is one of the most common challenges in operations, healthcare, services, startups—every sector. The real problem isn’t improvement. It’s sustaining improvement. Lean Six Sigma offers one of the most effective frameworks for transforming temporary soluti
sonamurgai
Nov 14, 20254 min read
Sustaining Lean: How to Keep Improvements from Backsliding
Implementing Lean is a victory — but sustaining it is the real test. Many organizations experience early success with Lean projects only to see performance slip over time. Why? Because sustaining Lean requires more than tools — it demands new habits, accountability systems, and a culture of continuous improvement. Let’s explore practical strategies to maintain momentum and prevent Lean backsliding. The Natural Drift Back to “Old Ways” After a Lean transformation, teams often
sonamurgai
Nov 9, 20253 min read
The Role of a Lean Six Sigma Black Belt: Driving Change Through Data and Leadership
In the world of continuous improvement, the Six Sigma Black Belt stands as a pivotal role — one that blends analytical mastery with leadership excellence. Black Belts are the engines of transformation, guiding teams, solving complex problems, and driving measurable business impact. Whether in manufacturing, healthcare, finance, or services, a Black Belt’s influence extends far beyond data—they help shape culture, strategy, and long-term performance. 1. What Is a Six Sigma Bla
sonamurgai
Oct 8, 20252 min read
Lean Six Sigma Stakeholders: Roles, Buy-In, and Engagement
Lean Six Sigma projects are powerful drivers of change. They reduce waste, improve quality, and increase efficiency. But no matter how strong the methodology or how talented the project team, success often comes down to one critical factor: stakeholder engagement. Who Are Stakeholders? In the context of Lean Six Sigma, stakeholders are individuals or groups who are affected by, have an interest in, or can influence the outcome of a project. They can be inside or outside the o
sonamurgai
Sep 4, 20253 min read


Stakeholder Analysis: The Foundation of Project Success
In any project—whether it's launching a new product, redesigning a business process, or implementing Lean Six Sigma—there’s one critical truth: People make projects happen. Some people support your efforts, others may resist change, and your results impact many. The way you manage these relationships can determine the success or failure of your project. That’s where stakeholder analysis comes in. In this blog, we’ll break down what stakeholder analysis is, why it matters, and
sonamurgai
Jul 31, 20253 min read
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