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In Lean Six Sigma and broader business improvement efforts, success is only as strong as the metrics that guide it. Organizations often measure a lot, but not everything they measure truly matters. Choosing the right metrics—those that align with customer needs and business strategy—is critical for driving meaningful results. This is where concepts like Critical to Quality (CTQ) and Key Performance Indicators (KPIs) come into play. Why Metrics Matter Metrics act as the comp
