Resources

In Lean Six Sigma and other continuous improvement frameworks, projects begin with a clear understanding of the problem at hand . Without this clarity, teams risk wasting time, misaligning resources, or solving the wrong issue altogether. That’s why a well-crafted problem statement  is critical. It sets the direction, builds alignment, and provides a measurable baseline for improvement. What Is a Problem Statement? A problem statement is a concise description of the gap betwe

In the world of Six Sigma and Lean problem-solving, teams are often overwhelmed with a flood of ideas, observations, or data points. Organizing these into meaningful patterns is critical to avoid analysis paralysis. One of the most powerful tools for this is the Affinity Diagram , also known as an affinity chart, affinity mapping, K-J Method,  or thematic analysis . Initially developed in the 1960s by Japanese anthropologist Jiro Kawakita , the affinity diagram enables teams

When embarking on a Six Sigma project, it’s easy to jump into data and process maps. But without first listening to the Voice of the Customer (VOC) , you're building solutions on shaky ground. VOC is the foundation of customer-focused problem solving, and Six Sigma provides powerful tools to capture and act on it. In this blog, we’ll explore the most useful VOC tools , when and how to use them, and how to turn qualitative feedback into actionable project direction. Why VOC Ma

Every successful Six Sigma project starts with a crystal-clear understanding of the problem—and that’s exactly what the Define phase  in DMAIC is all about. ✅ What Is the Define Phase? The Define phase  is the first step in the DMAIC (Define–Measure–Analyze–Improve–Control) cycle. Its purpose? To align everyone on what problem you’re solving, why it matters, and who’s involved . Think of it as writing the blueprint before you build the house. 🎯 Key Goals of the Define Phase: