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Why the best leaders don’t lead from a desk If you really want to understand how your organization works — the good, the bad, and the fixable — don’t rely on reports, dashboards, or meetings. Go to the Gemba. “Gemba” is a Japanese word that means “the real place.” In Lean, it refers to the place where value is actually created — whether that’s a factory floor, a hospital room, a customer service desk, or even a warehouse. And a Gemba Walk ? It’s exactly what it sounds like:
