Resources

When people think about Lean Six Sigma, they often picture factory floors, assembly lines, or production systems. But today, Lean Six Sigma is just as relevant—if not more so—in service industries . From hotels and restaurants to retail stores and call centers, the principles of Lean (waste elimination) and Six Sigma (variation reduction) can transform customer experiences, boost efficiency, and increase profitability. Why Service Industries Need Lean Six Sigma Service indust

One of the most critical steps in Lean Six Sigma success is choosing the right project . A well-chosen project can deliver measurable business value, energize your team, and showcase the power of Lean Six Sigma. On the other hand, a poorly chosen project can lead to wasted effort, disengagement, and minimal results. So, how do you make the right choice? Let’s break it down. 1. Align With Business Goals Lean Six Sigma isn’t just about fixing problems—it’s about solving the rig

In Lean Six Sigma and other continuous improvement frameworks, projects begin with a clear understanding of the problem at hand . Without this clarity, teams risk wasting time, misaligning resources, or solving the wrong issue altogether. That’s why a well-crafted problem statement  is critical. It sets the direction, builds alignment, and provides a measurable baseline for improvement. What Is a Problem Statement? A problem statement is a concise description of the gap betwe

Lean isn’t just about tools, metrics, and process improvement—it’s about people. Sustaining a Lean culture requires more than...

In Lean management, some of the most effective tools are also the simplest. The Two-Bin System  is one such method—a straightforward yet powerful way to manage inventory, reduce waste, and create a pull system . Instead of relying on forecasts or guesswork, the Two-Bin System ensures that materials are replenished only when they are needed. Let’s break down how it works, why it matters, and how organizations across industries can put it into action. What Is the Two-Bin System

In Lean Six Sigma, solving problems effectively means going beyond the symptoms and uncovering the true source of variation or waste. This is where Root Cause Analysis (RCA)  plays a critical role. According to ASQ, a root cause  is “a factor that caused a nonconformance and should be permanently eliminated through process improvement” (ASQ, n.d.). RCA, therefore, is not just about fixing what is broken—it’s about preventing recurrence by addressing the core issue  that trigg