Resources

When people think about Lean Six Sigma, they often picture factory floors, assembly lines, or production systems. But today, Lean Six Sigma is just as relevant—if not more so—in service industries . From hotels and restaurants to retail stores and call centers, the principles of Lean (waste elimination) and Six Sigma (variation reduction) can transform customer experiences, boost efficiency, and increase profitability. Why Service Industries Need Lean Six Sigma Service indust

One of the most critical steps in Lean Six Sigma success is choosing the right project . A well-chosen project can deliver measurable business value, energize your team, and showcase the power of Lean Six Sigma. On the other hand, a poorly chosen project can lead to wasted effort, disengagement, and minimal results. So, how do you make the right choice? Let’s break it down. 1. Align With Business Goals Lean Six Sigma isn’t just about fixing problems—it’s about solving the rig

In Lean Six Sigma and other continuous improvement frameworks, projects begin with a clear understanding of the problem at hand . Without this clarity, teams risk wasting time, misaligning resources, or solving the wrong issue altogether. That’s why a well-crafted problem statement  is critical. It sets the direction, builds alignment, and provides a measurable baseline for improvement. What Is a Problem Statement? A problem statement is a concise description of the gap betwe

In Lean Six Sigma, solving problems effectively means going beyond the symptoms and uncovering the true source of variation or waste. This is where Root Cause Analysis (RCA)  plays a critical role. According to ASQ, a root cause  is “a factor that caused a nonconformance and should be permanently eliminated through process improvement” (ASQ, n.d.). RCA, therefore, is not just about fixing what is broken—it’s about preventing recurrence by addressing the core issue  that trigg

The rise of digital transformation has changed the way organizations operate, deliver value, and compete. Cloud platforms, automation, artificial intelligence (AI), and big data analytics have redefined processes across industries. Amid these changes, Six Sigma—a methodology built on data-driven problem-solving—remains as relevant as ever. But the digital era brings both new challenges and fresh opportunities  for applying Six Sigma. Challenges of Six Sigma in the Digital Era

In Lean and continuous improvement environments, communication and visibility  are everything. No matter how strong your strategy or tools, success depends on the ability of teams to align, act quickly, and stay focused on what matters most. Two simple but powerful practices— daily huddles  and metrics boards —make this possible. When combined, they create a rhythm of accountability, foster collaboration, and transform numbers into action. What Are Daily Huddles? A daily hudd