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So, you’ve completed the Current State Map. You've walked the process, talked to the people doing the work, captured the numbers, and highlighted the waste. Now comes the exciting part— designing the Future State . This is where imagination meets logic. The future state is your chance to reimagine the process as it should be—not constrained by today’s inefficiencies or legacy habits. It’s about answering one powerful question: “How can we deliver more value to the customer
